Close friend of mine started a “customer success” role at one of those indistinct startup-y “SaaS” bullshit companies. They sold “conference and event software” but I couldn't tell how it was different from Zoom or whatever. When I heard about the job (he started in January) it sounded like a great fit because it would be a project management-type gig with some interaction with clients. Interview process was ridiculous, 4 separate meetings and some kind of aptitude test. I thought it was a great step when I heard about it, the company made itself out to be pro work-life balance and very modern (full remote, very skills-development oriented, millennials in management positions).
Six months later and they let him go this morning. He was struggling the last few weeks (they do almost 4 months of training before they actually give you responsibilities???) because of the 20-30 calls per week and incessant emails. The actual day-to-day work is 100% a sales organization. What the sales people says goes, and sales expects the customer success personnel to essentially be their assistants and read minds and also make incremental business wherever they can. Very different to how the job was sold, and hence not a good fit. But not a good fit means no money and no healthcare cause we live in a capitalist hellscape.
I feel back because I pushed him towards the job when he found it (a friend referred him after it was clear his last employer was pretty toxic) because it sounded like a much better gig and the money was good (but obviously the way they sold the job was very different).