Ibbü is a platform by iAdvize that is contracted out by Samsung US to operate the Sales chats on samsung.com. Ibbü hires independent contractors as Experts for various product categories on samsung.com (Computing, Home Appliance, Mobile, and TV). These Experts receive no set hourly pay, just a commission (1.5% of every sale), meaning they are not paid if the customer does not purchase a product on samsung.com.
From members of the LGBTQ+ community, single parents, disabled individuals, college students and dropouts, our community of Experts is an amazing group of human beings from across the United States who are being taken advantage of by the 15th most profitable company globally.
Every Friday Ibbü will send out warnings to Experts who've underperformed in customer satisfaction or sales. Once an Expert has received 3 warnings in their Ibbü Mission they will be terminated. Experts also don't have any further access than a general consumer. So if a customer asks if a product is in stock or when it will be back, we simply don't know.
Experts are advertised as being able to make up to $25 an hour, but there are many days where an Expert could work for 8 hours and receive just $15 in commission for 1 sale, or less. This is due in part by a massive amount of Customer Support chats that are routed to Ibbü Experts, who can only handle sales and are in no way trained even in how to diagnose Samsung Financing issues at check out; much less how to mount a customer's new television.
This is the article that was posted on coworker.org. This sums up pretty much how the job is treating us.
https://www.coworker.org/petitions/classify-samsung-us-sales-experts-as-employees