I started a WFH call center job about a month ago. This is my first job in years, and I can't work outside the home because of a disability. We did three weeks of training and right now we are in the middle of our week long nesting period. I met my new boss and he seemed nice.
The first day of nesting, I got really overwhelmed while taking calls and had a huge panic attack. I didn't call out, though I really wanted to, and I talked with a kind manager (not mine) until I calmed down then got back on the phone. A few days later I started having problems with a piece of my tech that was making it hard, almost impossible, to do my job and causing sensory issues for me (I am recently diagnosed autistic). I called our works' tech support and contacted the team lead that day to inform them about the tech issue. I haven't told anyone about my autism because I worried about discrimination, and I felt like they would have rolled their eyes if I said it was also causing sensory issues. The Team Lead that day told me to log off if I can't work, and they would pay for 4 hours, and I was told Tech Support would call me that day about replacing the headset.
Later, I checked in to the Team Leader who was working and told them that Tech support did not get back to me. They told me to check when my shift starts tomorrow and if Tech Support hadn't updated the ticket or gotten back to me, then to reach out to them again. And that if they hadn't gotten back to me the third day, then talk to the Team Leader that day. So each day I called Tech Support, and they would say “Someone will get back to you today and the Team Leader will call you”. Neither the team leader nor tech support called.
I call again this morning and Tech Support tells me again that the Team Leader that day would reach out to me and resolve this asap. Again, no one reached out to me. So I contacted my direct boss and told him. He said he was Team Leader right now, and he has forwarded the issue to local tech support, so someone will reach out soon.
Then he said, “Remind what the issue was again? Because I listened to five calls, and they all sounded fine to me.” Honestly, I haven't worked a ton of corporate jobs but the one I did work prior to this, this is typically the way they would phrase a question when accusing you of something. I explained what my issue was, and he said 'got it, thanks'. I thanked him for forwarding my issue to local Tech Support to get resolved and wished him a good night. But I'm honestly crying and anxious that I'm going to get in trouble, not going to get paid for the days I spent doing as I as told (waiting for the Team Lead and Tech Support to reach out) and that I'm going to get fired. And I feel like I should have mentioned the sensory issue it was causing.
Prior to this, I was unemployed for two years, and barely surviving. I honestly don't think I should have returned to work, but I was tired of not having health insurance or income, and I didn't have the strength to fight for disability and then scrape by because the government doesn't pay disabled people a livable wage. I was planning to build my own graphic design business on the side while I did this call center job until I could afford to pay the bills with it and quit, but I haven't even truly started it yet.
The point is, I'm really scared and mad and I hate working corporations. And I don't honestly know what to do about it, or what I'll do if they do openly accuse me of making up my issue? Any advice or words of encouragement would be great.
[edited for typos]