I got fired for not going to the “no” response when trying to upsell a customer who told me they couldn't afford it because they had cancer. 2 days before Christmas and I was their top producer. I could sell anything to anyone and knew where not to waste my time. Corporate said I had to follow the script no matter what. I'm long gone and glad I don't live in that kind of toxicity anymore.
I got fired for not going to the “no” response when trying to upsell a customer who told me they couldn't afford it because they had cancer. 2 days before Christmas and I was their top producer. I could sell anything to anyone and knew where not to waste my time. Corporate said I had to follow the script no matter what. I'm long gone and glad I don't live in that kind of toxicity anymore.