I work for a credit union, dealing with peoples finances. When I started here a few months back, I rarely got any kind of disrespectful members. Nowadays it’s every single day I talk to at least ONE person screaming, yelling, cursing, and just speaking to me like I’m less than.
If any of you have worked in customer service before, you know it’s basically like you can’t defend yourself. You have to sit there and take it and STILL try to help them. It’s so demeaning to speak with these people, who I truly do want to help, and they just lash out at me like I’m not a human being just like them.
If you ever have to reach out to customer service, please put yourself in the shoes of the person on the other side of the line, or counter. It’s very likely we aren’t even the one that caused your problem and it really sucks to feel like we’re just your punching bag for the day.