I've worked for a number of different (larger) companies in a customer service capacity, and they always have some sort of survey that is sent to the customers. In my experience, they have always had this rediculous scoring system where, essentially, it's all or nothing. one bad question, or in many cases simply one not “perfect” question, means the entire survey is tanked.
I'm just curious what other people's experience with this kind of thing is? Personally it completely drags my morale, and I've had jobs where it impacted my pay, which makes it 50x worse.