Mostly just venting.
I've worked for a call center since 2017. Started out as a Representative and worked my way to Lead within 2 years.
I'm an ideal employee. I work hard, I've rolled with the punches when they switched us from one major software to another and then back to the original software, changed our center's department from general support to new account support and now to retention. I have assisted with training new representatives and new leads. I have stepped in for a Supervisor when they were gone for a few days to take care of their team and fill out the daily report. I communicate my time off requests. I do a lot of overtime.
I was the first Lead to be pulled back to supporting the representatives right after the transition; I didn't even complete training fully before they pulled me but I did a damned good job until other Leads were done with training and could take some of the burden.
I just got my annual review, which was actually written by my old manager who left for a different position in the company when the higher ups made it so that my team didn't get a supervisor. It was a glowing review… yet somehow I only made an “Achieved Expectations”… The manager who delivered my performance review said it was something about how we were using a tracking software for only part of the year, so we didn't have metrics for at least half of it. (They put us back into a chat-assist only during the most recent transition).
75 cents… Every single year I've been with the company except for this one I have been awarded $1.60 raise if not higher. $1.60 is the lowest I'd ever gotten before today. And from talking with another person on my team, 75 cents is a whole lot more than they even got during their review.
Meanwhile my company had their best revenue year yet. I am livid.