My job is basically a productivity role. We have to have X number of calls processed per hour everyday. Example: 10 per hour etc.
However, if we meet a certain threshold say 7 per hour we don’t get in trouble, but if it’s below 7per hour we have to have a mandatory counseling on how to increase our numbers to get up to 10pts hour.
Here’s the thing…if I stay above 7 there’s no reason for me to try for 10 an hour. I don’t get reprimanded for it. Yet even when I’m above 7 they still say they’d like me to shoot for 10 an hour. But there’s no benefit. I don’t get paid more to do more. I don’t get special recognition or anything. I don’t see the point in trying harder.