I know of a company that hires independent contractors to do virtual call center work. It’s primarily customer service inbound. They are only paying the contractors while on an inbound call, but there are multiple times a day where the soft phone disconnects and you have to make an outbound call to the customer you were disconnected from. These time on these calls can add up to multiple hours over the course of a few days. The thing is, to make an outbound call you have to put yourself in a certain status on the soft phone and while in that status, you aren’t being paid. That’s not the only time you are told to enter said status; if there are notes you still haven’t completed for the customer after they hang up, you go to that status and finish notating the account. Is this something a lawyer could pursue as a class action lawsuit? The company that contracts these “independent virtual call centers” is one of the biggest big-box and online retailers in the US.