gf has been working in a custodial position for a university. sometime last month she got a promotion (this was already overdue as she has been working with the responsibility of another position but without the pay). despite this, her paychecks have not reflected her higher pay.
she's trying to get it fixed but hr tells her to talk to her department, and her boss in her department tells her to talk to hr. she thought she reached a solution but another paycheck came in and not only is she not getting proper pay, she's now making 12.85. Less than minimum wage in our state. (hr claims there was an error switching her from hourly to salary.)
she has the paperwork for the new position, it's pay rate, and the day she's supposed to be back payed to but we're concerned the university is going to hem and haw and not give her the pay she deserves. should she keep working with the university until they fix it or just report them instead of waiting to see if they fix it or keep messing it up?
neither of us know the ins and outs of this, just know that what's going on is wrong. lurked on this subreddit for awhile and hoping we can get some advice.