I have been at my job for about 5 years now. I really loved my job for the first couple years. Sure, I struggled at first, but I was given a 14k raise and a promotion within 7 months and I felt like I had value in the company and that the company valued me. Well, coming out of the pandemic with issues receiving materials from our vendors, delays were egregiously long and volume spiked because we were holding onto inventory for significantly longer which meant more disgruntled customers because resolution was taking significantly longer than normal. My inventory went from about 20 clients to 200. I would try to be transparent with customers and let them know realistic waiting times to get materials in and how slammed we were and I would apologize as I knew how frustrating it must be from their end because their homes needing fixing. Management had a meeting with us telling us that we couldn't use words like “busy” in the office or with customers and we couldn't discuss our workloads with customers or with other employees. In a meeting I acknowledged the elephant in the room stating that as a billion dollar company, we should be able to afford to pay the salaries of more employees so we have more hands on deck and the need to be transparent because what should be taking 2 weeks to resolve was now taking several months if not a year to resolve. I was gaslit and the manager called on someone at random in the meeting and asked, “So, have you noticed a difference in volume at all?” and stunned they just sat silently before saying “no..?” because that was the answer management wanted to hear to keep us all thinking this is normal. Everyone is quitting. 42% of new hires quit this year and didn't even stay with the company at entry level for 6 months. Nearly HALF of all new employees quit before 6 months of being with the company. People who have been with the company 20 years are leaving. I have employees telling me they don't get to see their wives or kids because they are starting work at 6am and working late until 11pm because they're trying to keep up with volume. We're sacrificing our time, wellbeing, and families for a company that doesn't even acknowledge we're hurting in the first place. But.. I have a family to take care of and I'm terrified of leaving. If anyone has any advice it would be greatly appreciated