*this was sent out to over 90 employees across three states. I found this in my emails from 2018 and thought I would share
To All;
It is with great pleasure that I tender my resignation today from ****** Enterprises and remove myself from the ranks of the ***** Windows and Doors sales team. As an individual with over twenty five years experience in home improvement I am appalled at the lack of integrity of the brand and the gross inferiority of the product. The class action lawsuit only scratches the surface of the flaws throughout the catalog.
The way this company from Iowa on down treats its sales team is a complete joke. Sending out mailers with deep discounts that the commissioned salesman have to ‘eat’ from their commission or ‘negative discount’ is sham and lacks any form of integrity. Demanding that we LIE to the homeowner about the class action lawsuit and tell them the suit only entitles them to a ‘25% discount’ (also chipped right from the salesmen’s commission) is a clear violation of the lawsuit guidelines.
On a franchise level the owner B*** is a seven foot tall man child and a bully. Personally telling the Buffalo sales team that “he didn’t give a fuck about our kids, our family arrangements, or evening plans” and telling us we are HIS “six days a week, five nights a week and three Saturdays a month” was the clearest indicator I needed to see how much of a pile of heaping rosy cheeked shit he is. Then came the buzz and talk throughout the company of the multiple lawsuits he is embroiled in, including sexual harassment and the fact that **** Corporate is planning on yanking the franchises out from under him due to them. This is why the Buffalo sales team and countless others have departed since I joined the ranks.
This franchise has nearly a hundred people supposedly working in its offices to support the over all sales of the company. Other than M*** H*, A* W**, G* W****** and small handful of individuals I have never felt I had support, only adversaries. G*** W****** did a great job training me on company products and options but had little she could educate me on with PQM.
I was sent to Iowa for two weeks where I was drilled with sales technique and how to ‘one call close’ but very little to no training on PQM or how to actually submit an order once it sold. I wasn’t educated on processing deposits or even explained that I would be the one processing them. With a supposed support staff of this size it makes little sense to saddle the 100% commission sales rep with bank related matters. The list of incidences of ‘passing the buck’ are countless. The atmosphere of ‘cover your own ass and screw anyone else’ is systemic throughout the company. Most are more concerned about not pissing B*** off or basking in the ego their little job title gives them than actually servicing the customer.
Which brings me to two individuals particularly that I would like to address. T*** S****** is mediocre salesman turned IT guy who lives by the mantra “Its not my job” and wants his little ‘service tickets’ that do nothing but satisfy his ego and delay the resolution of problems. His smug and arrogant attitude could be laughable if it weren’t so annoying…and he is a tattle tale.
The worst sniveling petulant child in the company has to be J** “respect my authority” W*****. His petty and melodramatic behavior is also a joke. This is a man who will stop a job in its tracks over the most trivial detail. His only interest is to make a hundred keystrokes to point out a problem via email rather than making four to correct it. He is one of the root problems in this company in terms of customer service. He is widely known throughout the sales teams as a thorn. He cares very little about satisfying the customer; he only cares about satisfying his ego and not getting demerits from the ‘executive management’.
Am I perfect? Nope. I have made my share of mistakes and own them. I have no doubt that I was set up to fail at this company simply by working with cut throats, tattle tales, buck passers and people who flat out have no interest in participating in a team atmosphere. To those who have treated me kindly I offer you the best of luck and bid you well
Regards,