Just took a call, not to give anything away but I work for a pretty big home improvement chain. A woman called who wanted a walk-in tub, an associate had already put in for somebody to call her and she hadn't heard from anyone, so I looked in the system.
Got her name, nowhere to be found. Asked when they put it in, nothing under the date. She said they read back the information and everything, this is ridiculous that nobody called her, yadda yadda….
The only thing I can do is put another one in, so I tell her. She obviously doesn't like that answer and says, “You're obviously not the sharpest tool in the box”. I explain I'm just trying to help move everything forward but if she's going to be nasty then I can't help her. The next thing I know she starts screeching, “I am the customer…”
Click
I dare any manager to come talk to me about hanging up on this woman. I've worked here 9 years (retail for 18) and I am well past dealing with anyone like that. We are people, we leave this job and go home and I refuse to feel like shit the rest of my night because you have nothing better to do. End rant.