Got let go recently; worked at this job within the past year. It seemed to be a welcoming, low-stress environment providing outpatient services / procedures. It was exciting for me to learn about a new field and be able to interact with patients directly, and I thought it was a good fit. At first.
A disconnect began when verbal abuse by one or more long time employees, despite my best attempts to adhere to protocol, became a frequent occurrence. Basically, I got praise from multiple patients for treating them like actual human beings instead of just numbers to be reported.
My manager and senior staff weren't happy about it. Most of the clients are elderly and need extra time with most physical tasks, and the patients would express surprise and “how professional I was” that I'd give them a few extra minutes by just being kind. But I was told I spend too much time making the patients feel comfortable, and that was unacceptable. Apparently all that matters to this business is minimizing wait times and maximizing the amount of patients pumped thru their doors even during times of COVID restrictions when numbers should be limited in a medical practice.
Genuinely all I wanted to do was a good job. But with a system where you're set up to fail, or when you even try to question an issue, you're told you're stupid, and have no idea how anything works, why would you want to stay to improve it? I hope they can become a more ethical practice, and I wish them no ill will. I'm just happy I'll be thriving regardless.