I’m a service advisor for a Ford dealership. I have this customer that’s getting on my nerves. He dropped his truck off a few months back for a recall. This one entails water and/or moisture getting inside the door and then freezing, preventing the latches to catch when you shut the door, so Ford solution is resealing and adding more insulation to prevent that from happening. But never does Ford tell the technician to even TOUCH the door latch.
So he brings it back saying it’s not working. Well, he’s out of his 3 year/36,000 miles bumper-to-bumper warranty. He needs a new latch.
This guy dropped his truck off Thursday afternoon and said “I’ll be by Sunday afternoon to pick it up with my spare key” and just leaves. Well, I try to call him later that day, no answer, voicemail is full. I email him and let him know that I won’t be in on Friday, so to call the dealership with any questions.
And now it’s Sunday, and I get a notification that I’ve received an email from the guy. He’s asking where his truck is and stuff, so I’m thinking he’s still under the impression that it’s under warranty. He never bothered to read that email, but I’m not why he emailed me because we’re closed on Sundays (he doesn’t know I can still see the email).
I’m really regretting taking this new job. My co worker feels the same, and she already has enough crap to deal with at home. We both feel stuck because there aren’t any more advisors to take over, and we’re both nervous that our manager won’t give us our old jobs back to retaliate or thinking that we gave up too quick.