I am not really sure if this is the right place to post this, but I've seen a lot of rants here and this is kind of rant.
So i live in a second world country, working at an American call center. The job itself is somewhat simple and almost anyone can do it. I work from the comfort of my own home, 4 (night shifts) a weak, (16 a month) 10PM – 6AM. I have about 50 days PTO/year, which they actually let me use with some advanced. They pay is somewhat low right now, due to inflation (about 550 Euro), but there a lot of people in my country that do harder work for the same amount of money. If i am sick for whatever period of time, it's usually not an issue and if i need a day off, for “x” reason, they would probably give it to me. You have the option to work on a holiday IF you want and you get double pay + an additional day off. There is no mandatory overtime and if you want to do overtime it's paid at 200% normal pay. The managers are pretty much useless, but they don't really bother you all that much.
Now let me explain why i ABSOLUTELY DREAD working here.
I deal with billing issues and refund requests and this is probably the most stressful job i have ever had in my life and I've worked at a lot of places, which are considered very bad jobs. The workload is absolute insanity. People work a day and just straight up leave during the middle of a call. I've seen people have heart-attacks, before we worked from home. Management is about as useful as the average twitch streamer and completely ignores every single complaint we have. The calls never stop, literally, even for a second. We have 4 departments, however we are the main-line, so everyone calls us and we get all the work. You can easily get more than 100 calls per shift. 100 calls, of Americans calling you an N word, insulting you, making you feel like an idiot, sexually harassing you, telling you they want to speak with someone who speaks English, because you asked them to repeat something, meanwhile they are chewing on 4 different cocks while speaking with you and you can't understand anything, etc…The amount of hate i receive per day is more then the average person can handle, and i AM the average person. I don't know if i can handle this anymore…
I am extremely depressed, from an anti-social person before i now have become a complete outcast, i am rude, i am starting to feel more and more disconnected with my emotions and reality. From all the insults i have received from mainly American people, i now have deep hatred to anything American. People, culture, companies, whatever. I feel negative towards almost everything and care very little about people. I am extremely unsympathetic. I am completely burned out and do not know if i can recover my mental state, to what it was before. I feel extreme hopelessness towards humanity. The list goes on.
I actively try to participate in things that would get me motivated and happy, charity, events, etc…but it rarely, if ever works. I do have money saved probably for an year of unemployment if nothing major comes up. I've read stories here, i see way worst experiences then mine, but idk what to do…So my question is this, should i quit ? I mean the answer is probably yes, but the benefits are real, idk.
TL;DR: Title.