I genuinely love my job and my coworkers, but lately it has become exhausting. I have been in my current position for a little under a year and a half, but with the company for 3 years.
When I changed positions, I was switching from one part of the company to another (think switching to a different brand of the company with a different focus)
My training at the time was jack shit for what I need now. The group I work for has added some new technology that has to follow the new company’s protocol that I was not taught. I am still to this day finding heavily important documents that were never shown to me ON MY OWN.
I had a breaking point in Feburary because I was so out of the loop with updates from the company that I was grading incorrectly. I was never told what people on the phone were actually trained on just saying heres a document we used with many plot holes missing. I did tell my manager and she said it wasn’t my fault we would have to discuss more but I am doing exactly what I needed to do.
Well yesterday I find more HIPAA information that I was not taught about. HIPAA is HUGE. I think they assumed the HIPAA transfer from one company to the next would be the same but its not. I never got training on it. Typically my manager trains everyone but I only had teammates train me.
Because I now know of the issue I did report it, I can’t really backdate reports, but another manager is very finnicky about the grades I give out (rightfully so) so I am assuming she will notice and bring it up to someone. I am fully expecting to be fired for this. I live in an at will state so I can’t do too much.
Ive been applying to jobs but my God I am so worried and feel like a failure. I am not seeing any jobs close to the decent salary I had and I have no schooling because I couldnt afford to complete my schooling. My only saving grace is that I am moving back in with family anyways who wont charge rent but only help with utilities, but I feel so lost and like I’m about to lose everything over something I wasnt shown. I’ve been told I’m overreacting, but for those in the medical field, you know how big HIPAA/PHI can be.
To clarify: i was not the one giving HIPAA over the phone, but I was the one to not report it when I heard it.
Why can’t jobs ensure consistency in training? Or hire ACTUAL trainers for the sole job of training?