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Antiwork

Knowledge base articles are very much a double edge sword for job security. How do you feel about them?

So this is an “At Work” topic about how strongly we choose to protect employee job security. If you haven't encountered knowledge base articles at work before they are basically steo by step instructions on how to do anything and everything that people do at work on a daily basis. Used correctly, KB articles help get new people up to speed quickly and can be used for old employees to look up information that they do not do regularly on the fly without having to distract others from doing their own jobs. More than that, valuable knowledge isn't lost when people retire. When abused by employers, however, they can be used to easily to fire and hire new people who are willing to work for less money, giving lower level employees very little job security and they can be further used against employees seeking a raise because the value they…


So this is an “At Work” topic about how strongly we choose to protect employee job security. If you haven't encountered knowledge base articles at work before they are basically steo by step instructions on how to do anything and everything that people do at work on a daily basis.

Used correctly, KB articles help get new people up to speed quickly and can be used for old employees to look up information that they do not do regularly on the fly without having to distract others from doing their own jobs. More than that, valuable knowledge isn't lost when people retire.

When abused by employers, however, they can be used to easily to fire and hire new people who are willing to work for less money, giving lower level employees very little job security and they can be further used against employees seeking a raise because the value they can claim to provide is lower had their jobs not been almost entirely documented beforehand.

So, have you dealt with KB articles before? What are your thoughts on them? I've personally been on both sides of it most of my career, wishing for KB articles on how to do things, and been screwed by an over-abundance of KB articles.

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