I've been pestering the HR at my previous job to work out if and when I can get my 10 years long service leave. It took them 3 months to just respond to my emails and to “look into it”. They told me I was eligible a few years ago but I wasnt informed. Is this my responsibility to work out exactly how long I've been employed and when I can take my leave/get a payout? It looks like it may take ANOTHER 3 months to find out how much I'm entitled to as they aren't answering my emails again…