Hello, I work for a company that fixes equipment for several other companies. Due to contracts negotiated at the national level we have to have coverage from 8AM-midnight 7 days/week, 365 days/year, this works fine for large cities that have enough call volume to justify 20-30 technicians. My issue is that in slower areas like the one I work in the call volume is much lower and the company feels that this lower call volume only justifies 1 full time and 1 part time employee. The problem is that with only 1 1/2 employees it is very difficult to get that coverage and it keeps resulting in 16 hour days and big emergencies whenever someone gets sick or wants to take time off. To my mind it takes 4 employees to get that coverage and not have an emergency if someone needs time off, although if we had 4 employees we would have a lot of people sitting around doing nothing most of the time, so I can see how the company would not go for that. I’m looking for advice on what to say to my boss to get this situation fixed, either getting more employees or figuring out some way to make the schedule work with the employees we have. I’m getting tired of current situation, any advice is appreciated, thanks.