I work for a -MAJOR- US based electronics retailer as a national call representative. I have worked there for some time, but today was my first day doing phone calls because they outsourced my chat service position to India.
I had some questions about some of the finer details of my job and found out that I will be negatively impacted on my job performance for going to the restroom at any time other that my designated break time.
I also found out that I will be negatively impacted if I do no take my break at exactly the correct time, I will be penalized. With possible “corrective actions taken” There is no way to stop the incoming calls before my breaks. Due to the nature of calls, its damn near impossible to take your breaks at the exact time that you are assigned.
I don't know about y'all, but thats FUCKED UP.