So I work at a bank and we had our yearly shareholder call going over 2021 results. They said that we had a 13% growth last year and this is our 6th year in a row over 10% growth. Then they went through our key areas of improvement, then HR talked about recruiting, COVID. Then the COO came on started talking about staffing problems and how the great resignation has been a big hit to the entire economy across all job markets. His explanation was “Engagement” people are leaving because they are not fully engaged by their work. He didn't elaborate on what the buzzword means, just that people that aren't engaged are more likely to seek other opportunities.

Let me expand Mr out of touch executive, on why I'm looking for alternative employment

First I'll admit the positives

1 my direct manager is a sweetheart and treats us well

2 in our branch there's only 8 of us and we do have a family environment and we all treat each other with respect

3 we are understanding about appointments and family needs so needing a day off is no big deal and calling out isn't the end of the world.

The problems come from the company itself

1 pay, of course. $17 an hour for a licensed banker is crap in our market. My raise this year was 0.12 cents. I tried to argue for more due to inflation rate, but essentially got no where. In addition to this, I was denied a mortgage from the bank I work at due to not having enough income.

2 opportunities, I'm in a lower net worth area so naturally our numbers are lower than their golden Miami market, yet our performance review and promotions are compared to the entire company. So we always look bad compared to Miami, Ft. Lauderdale, Orlando.

3 customers suck, nothing a lady claiming Fraud on her account, so I look it up, and it's a casino, so I ask probing questions and it turns out she goes to the casino on Saturdays and is mad she lost and wanted her money back. Told her we can't do that and she goes off on me and I get a bad review. Other customers are mad that the branch near them closed and they have to drive 20 minutes to ours, and they leave bad reviews.

4 short staffing, I have been sent all over the market to assist other branches that only have 2 or 3 employees just so those branches can even be open. They say hard work gets you recognized, but it's just getting me used. While they are paying me for mileage and drive time, I'm losing out on promotion opportunities and bonuses because I'm essentially being used as a floating teller and not being able to build relationships with my existing customers.

My goal is just to have a house, a family, and not struggle to pay my bills. This job does not enable me to be able to do that. Therefore, I'm looking for a better job.