I don't know if this belongs here, but this has been annoying me for time now.
I started a job mid January, and it can be pretty complex at times because I am always getting approached with new questions. The big problem is that I need to strictly adhere to procedure (due to the nature of my job) and therefore I need to ask colleagues (usually I need to ask my manager). If I mess up it gets pulled up and I have to amend it.
Management encourage us to ask questions and approach them regarding things we don't know, but treat us in a very hostile way when we actually ask. This “what the hell you asking us for?” Attitude.
Well I haven't been here for very long. They're the ones that placed emphasis on deep end training and learning on the job. That's fine, but without real support it's counterproductive. People don't learn to swim by just being thrown in a pool. Beginner guitarists don't learn guitar by being thrown a complex jazz piece, thrown on stage and being told “just do it”
I value the customer and I want to be sure so I can maintain a good image of the company. Who wants mess up things for the customer? Being thrown in the deep end in a job where policy and procedure is important and not adhering to it can mean very bad concequenses for both me and the customer is bs. Deep end training isn't training. It's neglect imo.
We can do the job and do it well, but everyone needs support, especially when we are approached with something new. In the words of Jake the Dog “suckin' at something is the first step to being sorta good at something”.