I work at a hotel as a valet and had an entitled boomer (sorry to the cool boomers on this sub but your generation SUCKS), get angry and abusive because I politely asked her to move her car 10 feet so that she would not be blocking the flow of traffic on the drive. She proceeds to yell at me calling me an idiot and insulting my intelligence talking about how I “probably only have a high school diploma” (not that it matters or conveys intelligence in itself but I have a degree from a very good university).
Anyway this Karen obviously thought I would just stand there and take it, but instead I berated her right back. I called her a miserable entitled old woman, an elitist, and an idiot. Obviously, Karen did not like this so she stormed off to talk to management. I had both my direct manager and the GM come to talk to me after to get my side and give me the corporate BS talk they have to give in that situation. And guess what happened???
NOT. A. DAMN. THING.
My manager has talked openly about how hard it is to hire new people. I get great reviews from almost every single hotel guest and am one of the only two valets that is reliable and can run things without supervision. In past years I would've been fired on the spot for what I did, but managers are slowly starting to figure out that if you lose a good worker you WILL NOT find another one in this labor market.