I worked for a self storage company in the Midwest that managed their properties over the phone. I was an employee in the call center. All things considered, it wasn't a terrible job with decent pay, ok benefits and generally good people in management.
One of the benefits was bereavement leave. Per the company policy the death of a parent or child was given 3 paid days of bereavement (which is already pretty bad) and the death of a grandparent, grandchild, aunt/uncle or first cousin was given 1 paid day.
I was raised by my great grandmother. She and my great grandfather stepped and took custody of myself and two sisters (one was an infant) in their 70s. They were fantastic and gave us the best childhood. Sadly she passed away in 2014 on the Wednesday before Thanksgiving, hours before I was about to travel home to see her. It was unexpected.
The company was small, only about 25-30 employees in the office. I saw the owner daily, he even say in on my interview. He was aware of my situation as was my boss and HR.
I asked for an exception to the bereavement policy. My reason was because, while she was my great grandmother she had raised me as her own since I was 3 years old. I had no contact with my birth parents for most of my adolescent life. In any sense of the word, she was my mother.
The company told me they couldn't make that exception, but as a compromise they would grant me 1 paid day (great grandparents weren't in the covered policy). They also allowed me to take 2 more unpaid days since I didn't have PTO to cover due to previously used vacation.
Just a reminder that even when it seems like a good job they will do whatever they can to avoid paying you anything more than they have to.