Idk if this belongs here, but fuck them. I called on Saturday (March 5) to switch the internet from my name to my girlfriend’s name. She is foreign and I’m hoping it can help get her some credit built up or something. The guy said to change the name, we have to go to a store. OR he said “To avoid that, I can just close your account and open one for her. She’ll get new customer pricing and you will save $15 a month.” I said okay cuz why wouldn’t I want to save $15 per month? He then said “I can schedule your disconnect for Tuesday (March 8). We can’t get new equipment to you until the 8th. If I disconnect the internet today, you won’t have internet until the new equipment arrives.” So again I say okay. I had to pay the first month of service on her new account, no big deal, makes sense. I just got a bill for my old account for $69.99 for service through April 5. April 5! $69.99! Because my billing cycle is the 6th of each month through the 5th. That fucker on the phone cost me $70 for internet for two fucking days. And I guarantee he did it that way so he could get commission on a new account, instead of a simple name change that doesn’t earn him a commission. I’m sorry to him that my request to do a name change doesn’t give him a commission. But completely wrong of him to do it that way. And Charter Spectrum won’t credit me anything. “At least you’re getting a discount on the new account.” Fuck them.