I'm sorry, English is not my native language, I'm using a translator.
Well I'm tired and irritated, I work in a call center I'll be a year old soon, according to my supervisor I have good numbers (I had) I'm in the Centene Ambetter campaign and let me tell you it sucks, recently our campaign moved to the Philippines since labor is cheaper there, and thanks to this we have increased even stricter protocols than those with which we entered (this is because they want the agents to resign by their own hand), today I failed a quality monitoring for not telling the member that her account would be canceled in 3 days, information that was going to be repeated in the Marketplace where she also had to call to cancel, for this fucking reason my salary will show a decrease this month and I wascited by a quality board for “abusing the member”
Fuck you Centene