So my mom works for a health care company and she gets monitored on everything. She has to move her mouse every so often or else it goes against her time. She has to make sure her work phone is on x% of the day or else it goes against her. recently they've implemented a system where they have people grade what she says during a call. she got a 0 grade for saying “it should arrive in about 7 days” instead of “it'll arrive in 7-10 business days.” another of her assessments gave her an 83 because she didn't ask “is there anything else I can do for you?” before the person hung up on her.
this is so stupid. my mom likes helping people, knowing that this these medical supplies are getting to people who need them but it's such a pathetic and terrible system.
I want to help her but other than having my own income (which isn't enough to support us sadly) I don't know what I can do. I've tried to convince her to get a new job but like I said, she likes helping people. she wants to help people. she wants to be able to work from home. and she's extremely afraid of moving jobs. what do you guys think?