I’ve had about 6 years of on call support experience first start in customer service but now branching into tech support.
Lately I’ve become irritated with how people talk to me in this new job. I’m supposed to get approval from the caller before putting them on hold but there are some who just don’t say anything or just ignore me when I ask.
I also been getting a lot angry people cussing and fussing. I have a procedure to disconnect from toxic people but I’m at a point that a no tolerance may be something I instill despite there being procedure.
I can understand if your frustrated. I am very patient and understanding BUT calling up technical support angry as hell then hanging up out of frustration makes both our lives harder. (Especially since I’m required to callback and leave a message on unexpected call drops)