TLDR: My coffee shop job is exhausting and too demanding. My bosses can't seem to do the paperwork properly but still allow themselves to rudely criticize me. Any tips on how to quit when confrontation is like my worst nightmare ?
I'm in college right now and I just started a job as a barista/cashier at a hipster coffee shop near my school. I have been working there for a month, but I already feel like this is a really shitty job.
The workload is much more exhausting than I expected; not only do I make coffee, but I have to make fancy sandwiches, man the grocery section, clean the entire shop, take care of the trash and act as a table server on weekends for brunches. Also, we get very few customers so my shifts get boring (no phone allowed tho!!) and the tips are basically nonexistent.
We are so severely understaffed that we struggle to cover all the hours and I usually (at least on weekdays) am alone at the shop. So it can get very uncomfortable or even concerning if you have slightly agitated customers (it's happened to me twice by now). And, weirdly, most staffers haven't been there for longer than 6 months, which also means that I'm expected to train newcomers after barely 45 hours at the job. I consider that I'm good at my job but I should not be training people this early.
The managers slack off when it comes to important worker's paperwork. I never signed a work contract, so I don't even know what my job description is (including tasks, hourly pay and benefits). It took them 3 weeks to give me my first pay, and I had to push in order to get it. I still haven't received my receipt, which means that I have no idea if they paid all my hours and my tips properly. I've tried to talk to my boss about it but apparently he's on vacation and “unreachable” at the moment.
Then comes my boss. He has a very bubbly personality at first glance but he can be extremely rude and inconsiderate. After my fourth close, he sent me a series of texts accusing me of not cleaning anything, of slacking off and not taking this seriously. He even added “I hope this is not how you train our new staff”. It was 7:30am on a Friday. I still hadn't gotten my first pay. As I see it, I was not on the clock, so he should not be sending me criticism that he could easily address during my next shift. Then, after my next close, one of my colleagues sent a general interest message on the groupchat (where my bosses are smh) about some tasks that were not always done properly during closes. My boss proceeded to call me while I was at school to ask me if I had a problem because he believed that I was rushing my closes despite the fact that closing an entire coffee shop alone in 30 minutes is damn near impossible.
Anyway, this job has been extremely anxiety-inducing and I can't see myself working there all summer. I saw a job offer at a non-profit for which I'm qualified and am definitely gonna apply there. But I've never quit a job before and am not big on confrontation because of chronic anxiety. Any tips on how to quit ?