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Antiwork

How about a happy work story this time!

Long time lurker, first time poster. This is not an amazing story, but I thought everyone would appreciate a happy story for once. I've held numerous customer service/customer facing positions in my life. In all of them I was taught to apologize to the customer if I couldn't get them what they want. Even if the reason was beyond my control (out of a product, company policy, the law!). Fast forward to a couple of weeks ago. I now work for the optical dept of a membership warehouse. A woman asked to order another pair of glasses using an Rx on file. It was expired. I apologized and told her she needed a new one from her eye Dr. She was very understanding and left. My manager approaches me and says, “You don't have to apologize you know. There's nothing you could do”. I thought that was pretty cool. Hope…


Long time lurker, first time poster. This is not an amazing story, but I thought everyone would appreciate a happy story for once.

I've held numerous customer service/customer facing positions in my life. In all of them I was taught to apologize to the customer if I couldn't get them what they want. Even if the reason was beyond my control (out of a product, company policy, the law!).

Fast forward to a couple of weeks ago. I now work for the optical dept of a membership warehouse. A woman asked to order another pair of glasses using an Rx on file. It was expired. I apologized and told her she needed a new one from her eye Dr. She was very understanding and left. My manager approaches me and says, “You don't have to apologize you know. There's nothing you could do”. I thought that was pretty cool.

Hope you enjoyed!

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