I work for a call center from home using Avaya program on desktop.
I want to avoid taking calls without raising suspicion.
There is an “early out” lottery in Verint to be randomly selected for early release during slow times. We do this by typing “Y” or “Yes” into a box and save it to our profile. To NOT be in the lottery you would leave it blank or type “N” or “No”
I want to be selected for early out more often if it's possible.