Have been working customer service in a major US city for the last five years, despite having a degree there just aren’t options that pay as well and don’t require an hour and a half commute. I have been verbally abused, stalked, harassed, a customer has even threatened to call the police on me all just for existing and doing my job by the book. I am constantly told that people are upset about other issues and just want to be heard by someone, but I’m certainly not paid enough to be a therapist. I feel hopeless, I’ve worked in customer service since I was a teenager and see no escape. I guess I’m just ranting but also looking for any guidance people might have to help me out of this situation.