I'm 18. I started this new job about a week ago. Yesterday was my 5th day there. The 2nd manager just called me saying a “customer called me very irate, Emily the other manager told me what had happend yesterday.”
I have treated every other customer nicly (as you should) but I told this guy sorry I'm new and still don't really know how to use the register as well and still am learning all the different terms/ words for the foods here. Bc he was ordering so fast i couldn't even put his order number in first.
At my other job (before this one) I never did register I was always doing dishes and trash and occassionally making food. I'm not dumb, I just don't understand registers and when I'm super stressed out I cannot think.
Idk if i have some “type” of ptsd. When teachers yell non stop at me I cannot think i just shut down. And when this customer started hurling insults at me and being rude for no reason (we were not even busy so idk why he was so pressed) my mind went blank and i totally forgot anything that happened that day.
I am not using that as an excuse. I was physically abused from 3-15 and mentally non stop. It caused some type of reaction in me to where i shut down. I can't afford therapy, i can't use insurance for it bc my parents will see and i have not seen a therapist that's cheap ($15-$25 an hour) all of them say $90-$150 an hour in my area so…
Prior to that happening (around 11:30am) at 8:40am I took a 25mg delta 8 edible (half cbd, half thc) to help calm myself down as I was super anxious for various reasons(one girl at this job doesn't like me, the other guy that works there ignores me when i asked what i should work on when no customers are coming in to eat).
I took a few weeks break from thc and I'm guessing my tolerance level went wayyy wayyy wayyy down bc I felt that harder than I ever have before. It was helping my anxiety at first but when this customer started screaming and yelling insults at me I started blacking out.
When I say black out, i don't mean i am falling over, i mean that i don't know what in the world is happening, i don't know what i'm saying or doing. When i came back to reality i was making the food and handing it to him.
When he said hurry up i do remember saying “i'm the only team member here my manager is in the back, i have alot on my mind.”
To which i remember him saying “oh that's alright” seconds later “i don't care”
I was still blacking in and out. Before i handed him the food i told him his total was $9.25 plus an added .56 cents tax so he handed me a $10 the register told me I owed him .19 cents back. As I was grabbing the last penny he started yelling again. I handed him the change and he said “dude learn how to count” that pissed me off. I had 3 nickels, and 4 pennies.
I told him “your reciept tells me that i owe you .19 cents.” He told me he doesn't want it. So obviously im stressed out no other team members are here im bascially alone with the manager cooking the food as fast as she can.
But getting no help out front. I say “ok fine” and throw the change into the tip jar (i didn't know what else to do with it, you can't just put it back into the register as it has a set limit and the change will overthrow it). He loses his mind saying “dude where is my money” then i go back over grab his food and push it towards him saying “learn how to be nice” then he says “im going to corporate and reporting you”
(At this point im completely blacked out, almost feels like im asleep i think its combination of me shutting down bc of the yelling and a combination that i have a low thc tolerance and taking 25mg was too much to start back up with).
I was not thinking I just yelled “DUMBASS” at him and the manager made me go into the back. This man looked 80+ so idk if his parents just never taught him how to be nice, idk why he is so entitled. I have seen people my age and younger act better than him.
He called me more insults before i yelled “dumbass” again i was blacked out and didn't even know i said that before i snapped out of it.