Tonight after a ten hour work day I really needed some extra cash so I reluctantly turned on instacart. (They always pay you terribly and the app is beyond unorganized so I already hate using it) I accepted an order to a store 5 miles away to pickup one item (a stroller) and drive it 2.2 miles to a customer's house. It was in the sketchy part of town so I was iffy on doing it, but I did and when I got to the store it wasn't there. I circled around the nearby plazas very confused before I finally walked into a convenience store to ask where the rite aid was and they told me it closed six months ago. I contacted customer support they apologized (taking very long to answer each message. They had to check what happened on their end, realized I was right and said sorry we will compensate you accordingly. After 40 minutes talking to support 5$ appeared in my account. I argued how ridiculous and probably illegal this is especially since they acknowledge its all their fault and they just kept saying sorry this is our protocol and after insisting I be transfered they ended the chat and that was that over an hour of my time for 5 bucks because they're incompetent. Please don't ever consider using their service as a driver or as a customer