We are under staffed, but I have a great team. Sometimes it feels like the higher-ups just need to be bitching about something, though.
Right now it's “gotta make sure we get more credit card applications!”
I don't know what to tell these people. My cashiers are asking everyone. Even that is pretty obnoxious from the customers' point of view, but what's the next step? I can't have them ask “harder”, and they get the script down every time. A no is a no.
I have cashiers that are embarrassed to ask at this point. They loathe it.
The pay is great, but I'm worried that we're just one domino away from a bulk-quit. When customers write surveys about my cashiers (another thing they are supposed to ask them to do), the negative feedback is almost always in regards to these damned applications, and 2 complaints lead to a write-up regardless of what that was (as do multiple weeks with low/no applications).
As I said, the pay is great, but I'm thinking I don't need this job. I'm not a fan of giving bad guest service. And the customers are great, too! So easy to interact with! Almost no Karens. Just friendly people.
Holding this store together is above my pay grade.
Edit-
I say front end manager, but the position is basically a head cashier/CSM or whatever you're most familiar with for a “Cashier equipped with a +1 vest of holding” . I'm not in a position to terminate/hire or anything like that.