So the store I worked at closed at 10pm. A customer came in one night and complained that we closed before they could finish their shopping. My employer’s response was to add 15mins to the end of EVERYONE’s (who was an adult) shifts, except if you worked until 8pm. Then you would have an extra half hour added, so you left at 8:30. I thought this was incredibly stupid and it messed up our break and lunch schedule terribly, and the 15mins was mandatory. They said they could see it with our clock ins and outs and that this extra time was going to be reflected in our payroll. The break and lunch system was this: for adults, one 15min break after 4hrs worked. If more than 6hrs have been worked, they get a 30min lunch. If 8hrs are worked, you get two 15min breaks and 30min lunch, but the last 15min break IS NOT REQUIRED for you to take legally, so they put up signs everywhere saying that you are not “entitled to” a third break. I also was made to clock out for my breaks and lunches. What could happen because of this? I felt like it cancelled out our first break entirely!! Everyone was very angry but by the time I left, the store decided to keep doing it this way. Also, if someone wanted to shop after hours, why extend every adult’s schedule regardless of the hours? I was a closer routinely and I can guarantee I only had to dip into that spare 15mins once or twice because of straggler customers being checked out. Usually when people heard the CLOSING ANNOUNCEMENTS that were repeated several times they got the point. Why is it on me and my time to take care of someone who is outside of the business’s time???