I always call that number if I can safely. And I rattle off a ton of compliments about how the driver is doing. It sounds like hell having to drive super safe and then you have impatient assholes just tearing down your “score” calling complaints to some dude in an office that will pass you up on raises because your complaint score is too high or whatever. Idk so I just say a ton of nice things, they haven’t caused any accidents so they’re driving safe. Hopefully it helps them get an extra 0.2% from their corporate overlords when cost of living adjustments come around.