I worked as a guest service lead at travel center(truck stop) for 8 years.
I was burnt out and tired of covering my lazy Gm who literally sat on her ass for hours in the office. Who would get paid out huge bonuses for profit sharing. Towards the end I was pushing for a raise and they would not budge so I decided to end my time with the company. (I also developed severe insomnia from my schedule bouncing around constantly)
I got a job working from home(it’s pretty awesome) for a call center working for various doctors,dentists and various medical offices. Training was easy money it was about 3 weeks. My first week alone wasn’t too bad.
So I haven’t ever really worked at a call center I’m still getting used to sitting down all day and my “call etiquette “. I just had a team member warn me about my performance saying if I don’t read the scripts correctly I will get points which will eventually lead to my termination.Now I’m having intense anxiety about my performance, and not having a manager to talk or to help over the weekends (that doesn’t make sense to me to not have a manager on duty on the weekends).
Now I’m getting emergency calls over the weekend which they really didn’t go over to much in training. I’m being told that after every 30 days my call levels will keep increasing and I will have more critical calls as well as emergency ( like suicidal or staff calling from e/r ).
Now I’m having major issues with calls. I’m not a medical professional. I have mental issues of my own I am having hardcore anxiety any time I take a caller who is suicidal or needing medical attention.I feel like their life’s are in my hands sometimes and if I’m not directing the calls or messages correctly I can seriously put these people in danger.To me it’s not worth the 15 an hour. I was taught in training that I would just be taking messages to deliver to drs offices not have someone who may be in danger.Am I just letting my anxiety get the best of me? Should I hang on and keep doing my best? Or just keep looking for other work available?
Ps thanks for reading my lengthy post. This is my first post here.