Storytime.
I've posted a few times about the good job that I have, working for Zillow, screening calls and scheduling tours and shit like that.
Decent pay, decent leadership, decent hours and schedule and, most importantly, laid back and relaxed customers. Very few people are calling in, pissed off at all. You get one every week or so, but nearly none at all.
So, we come into work and a bunch of us get taken off the phones and brought into a Zoom…and told that we'd done a great job and the program was being ended. Womp womp.
Now, I've already put in my 2 weeks notice as of last week, moving on to a better paying job that offers close to $20 an hour for doing data entry and assistance for health insurance. So, I'm cool as a cucumber as I listen to the rest of the room, in shock, hear about their new program.
Collections.
That's right. The loser of all loser customer service positions: Outbound collections calls. Better pay by $1.5 an hour than before, and in return for that extra $60 a week, people get to get yelled at for 8 hours by people who can't afford to pay their debts.
No set schedule, no split shifts, working weekends and mandatory OT.
It's a fucking nightmare for my coworkers and 3 of them left the meeting before it was concluded.
Meanwhile, I've got one week left before I take a 10 day holiday and then go back to work for my new job.
Moral of this overly long and depressing story? Never stop job hunting, never get comfortable where you are. Never assume you're set where you are. You could have a great job with great people and good pay and low-stress environment and then come in one morning to find out you're now going to be harassing people for old debts.