Customer Service Job Question
I work as a call handler for a large company and were meant to handle calls related to repairs. Why is it expected of me to listen to customers scream at me on the phone and have a fit. Why am I expected to be ok with people threatening me to ‘sue’ me and tell me I’m useless and scream at me? Is this normal? Am I allowed to say anything back like ‘why are you screaming at me? Or I will log in the complain but I will have to end this call? Or I can raise this for you but stop screaming at me or I do not like your tone I will have to end the call if you keep it this way? Why is it so normal for people to abuse customer services? I get paid £10 per hour this isn’t enough to deal with idiots
Am i just seeing the worst in people?
Edit: The title isn't the best. Let's just say it says: Am i lazy, stupid or did i do the right thing for myself and the guy is not very nice? Hey, I don't really know if this is the place for my topic, but i couldn't think of another place for it tbh. A little background: I'm unemployed. I'm actively seeking a job and might have a decent one lined up and will know the result next week. The job would be as machine/line operator in the plastic sector, where as i have around 15 years of “experience” in the metal shaping industry (shaping aluminium in to stuff) and it's a fucking welcome change for me if i can leave the metal industry, because i hate metal. I get super easy skin iritations and rashes from oils used for lubrication, strong cleaners and to much dust, so going…
I'm feeling like shit today. I missed work yesterday with a fever, ended up being covid negative which actually works against me in this instance. You see even though I'm a nurse in a large hospital network, we do not gain any sick time. We only get PTO. So in order to miss work today I would have to use PTO. Which in itself isn't that bad. But I work in a clinic that is closed on all federal holidays but guess what….there are no paid holidays either!!! So everytime there is a Thanksgiving, Christmas, New years, Martin Luther Kings, Memorial day, 4th of July, any sort of holiday that falls on a weekday….that deducts PTO from me also. So it makes it nearly impossible to build PTO. I'm engaged to a wonderful Filipina. We have a K1 visa applied for, it's been applied for 14 months now and is…
I reviewed my contract and it does not state anywhere that I will be paid less for assignments over 8000 words. It is in an FAQ section of an email they sent along with my contract, but not actually in my contract that I signed. Is this even legal?!
My company expects 24/7 availability
I work for a Medical Marijuana retailer, and they expect full time associates to have 24/7 availability including overnights. They followed this up by saying “child care is not our concern”. Starting pay for a full time worker $13.50/hr.
Advice NHS admin Remote working
Me again lol So I work for a department that focuses on health prevention. We are not frontline , we get weekends and major holidays off. We have been reminded of that throughout covid that we aren’t hospital based so we had the luxury of being able to work from home. From the beginning however admin have had to fight for that right. Our health was placed below our colleagues & there was very flakey about guidance for us and we eventually got remote access. We go in at least once a week to use the printers etc but there isn’t anything we can’t do at home that we would have done in the office. We voted as a department recently about how we wanted to continue and everyone voted for combined / wfh. Today from meetings it has been noted that admin will be expected to be in more…