My job is Quality Control. I work for a contractor approving applications for rental assistance. There are Eligibility Specialists who go through the application and make sure everything is there and all information must match the documents provided.
My job is to check their work. I am a perfectionist. This job is meant for me because I'm a rule follower. I even question the rules to make sure I'm 100% doing the right thing.
However, it's also my job to approve the files for payment. It feels good when I approve them for payment because it means people are getting their rent paid. We have goals that a certain number have to go to payment. I'm not making that goal.
The reason I'm not making that goal is because they changed the forms so now when there are errors we can't fix them ourselves. Every application with errors has to go back to the reviewer to be fixed. And I'm really good at finding these errors. I used to fix them myself but now I have to send them back.
That's where my problem is. I'm so good at finding errors that now instead of going to payment they are being sent back to the reviewers. I can't reach my goal for payment because I'm catching these errors like they want and sending them back like they want but I'm not making my goal.
It's giving me so much anxiety I can't even function. I want these applications to be perfect because if they aren't we get written up but if I don't make goal I get written up. To me, it's a catch 22. I honestly don't know what to do. I've never been written up and I'm about to get written up for doing my job.