My department has been buried in a backlog of emails from clients going back to December due to being short staffed.
This past week we dug ourselves out thanks to mandatory overtime.
To prevent this from happening again senior management announced that an employee cannot carry more than 10 emails over into the next day.
Same staff level, same work load, same average handling time requirements…so in short,the best solution management could come up with to fix a problem is to make the problem our fault