I am a hair stylist. And have been for 8+ years.
I moved and got a job at a new salon, over the course of 6 months I had serviced around 350-400 clients roughly to give you background on why me being canned was absolute bonkers.
I went to leave work and my owner called me down and told me she had to let me go due to excessive reservices (basically when a client is unhappy and needs corrected, happens all the time even to experienced stylists)
The number of excessive ? 10. Out of almost 400 clients I had 10 that was unhappy. That’s less than 2.5% which honestly is not bad at all.
They said I had terrible retention even though in my short 6 months there I had accumulated over 50 regular clients who would cycle through and fill my books.
I found out when front desk would book me they would purposely not include an important detail. Marking my clients as “requested” which tells the system that a client effectively rebooked with me.
They said out of 400 clients only 4 people ever rebooked with me.
Which I know is bullshit cus I have over 35 of those 50 clients personal numbers.
I think the real reason I was fired was because I called out my owners inconsistency in how I was paid vs everyone else. I told her she wasn’t paying me fair and I couldn’t survive off what she was giving me. She’s a huge narcissist so this was a blow to her ego.
Two weeks after I pointed out everyone got 55% commission and I only got $15 an hour she fires me for “not meeting their service standards”
I had got a new job anyway, Cus after she refused to give me better pay I immediately found a new salon that was willing to pay me what I was worth.
I’m a little salty Cus I did like my coworkers but fuck my boss lol