We learn our work hierarchical relationships in school wherein the teacher (manager) tells a student (subordinate) what they are supposed to achieve, then tells the student once they have achieved it. Students learn to succeed they have to please the teacher but not necessarily learn, improve the curriculum, or the way the class is taught. It creates a system of “pleasing bosses and failing to improve the system that serves customers”. Deming, Dr. W. E., From Senge, P. M. (2006), p.xiii.
We learn our work hierarchical relationships in school wherein the teacher (manager) tells a student (subordinate) what they are supposed to achieve, then tells the student once they have achieved it. Students learn to succeed they have to please the teacher but not necessarily learn, improve the curriculum, or the way the class is taught. It creates a system of “pleasing bosses and failing to improve the system that serves customers”. Deming, Dr. W. E., From Senge, P. M. (2006), p.xiii.