I do some lower level technical support type of work which largely consists of database research and customer outreach. It's a fine job, sorta…
But I'm curious others experience with work hours, and more importantly 'on call' hours in tech roles?
See my gig is 8-5. But then I'm also expected to pay attention to my work phone/PC/email/team messages in case any issues arise until about 8pm at night. Effectively, I have to pay attention 12 hours a day. I get paid for 8. I do get overtime if I have to log on, but I don't get paid to be on call, which is my issue. Moreover, I'm supposed to respond to these after hours issues within 10 minutes.
It's debilitatingly limiting. I feel like I can't go jog, grocery shop, do laundry, hangout with people… Not without having my work phone and laptop by me. Basically need to drop whatever I'm doing to work.
I'm curious if others have a similar experience and what they've done to either get paid or out of the responsibility.
For ref I rake in ~$55k annually which isnt the worst, but at the same time…I feel like 12hrs a day goes to this place.