If you have worked entry level anywhere, wheather call centers, customer services, reception or retail… we all know how one lone karen can ruin everyone's day. we have all been dragged into bullshit meetings because some spiteful garbage person had a bad day and decided to take it out on the staff.
complaints about nothing, things beyond our control, misunderstandings or reasonable responses to their bitter petulant behaviour have all affected us negatively. even when there is no managerial meeting or disciplinary or a manager or supervisor had out backs that one time… I know I remember those interactions over 15 years after and entry level positions wouldn't be half as bad if not for these animals.
I would like to think everyone here can agree on this?
so how many of you left a positive review? how many of you emailed head office about a positive interaction? how many of you spoke to a manager about how nice and helpful a staff member was?
after I worked entry level I worked management for a few years we got a lot of complaints, but compliments were rare and few between. The dickheads don't mind causing problems for people, but people rarely go out of their way to bring balance to this
It was so much that a customer compliment was a permanent boon on staff records kept for years and would stand to them if they applied for management or promotions.
maybe if even a handful of people here occasionally sent an e-mail, phone called or spoke directly to a manager on a staff members behalf …it may help those people get off that first rung of employment, and if not, it costs us nothing but a few minutes and it could physically make someone's day.
don't be stingy with the compliments guys, if we want to change how staff get treated, this is a very cost effective way to instigate a bit of positive change.