I remember listening to an interview of CEO from 5 years back. Forgot the company name but it was in top 3 best companies to work for.
He was asked what makes your employees so happy when majority of companies can’t.
His answer:-
For our management our employees are customers. If we keep our employees happy they keep our customers happy. He said we don’t ask employees to work overtime at all but they do just as a favor because they are treated so well. If you treat your employees well they will go way beyond to complete their work.
It is a simple maths we keep our employees happy, they keep customers happy which in turn generate good revenue so investors are happy.
He also said managers are happy. Happy employees means happy managers.
Such a basic concept yet 99% of companies fails to understand it