Worse when there's clearly a domestic violence issue happening or someone is somehow in a bad way. Gotta get those metrics tho amirite? Don't wanna have a disciplinary review because you didn't follow the script right? God forbid you forget to offer fake statements of empathy because the customer just told you their mother died or they're on the phone literally confronting someone in the street randomly wherever they are, or their child is too depressed to file this appointment for themselves, then moving right on to pitching. The company just has a standard to uphold, you understand right? Everyone's gotta maintain consistency and use the same verbiage, but make it your own