Ok, I work off reservations, my customers have a 30 min grace period to get here after the res.
I had a customers show up 2 hours late, no calling to tell me he would be late. I had to explain that I had already giving his product to someone else cuz he basically no called no showed, that I left him a voice mail . The cust yelled at me “Well I have a real JOB” , I took a step back put my hand up and said “As do I”, pointing around my office, which I run myself. He stayed in my office untill I closed, 3 hours, while I worked on getting him something, but in the end he left empty handed. He reached out to my higher ups with no help, they said I did note that I called him 30 mins after his res to let him know it had to go to someone else and he would have to call and reschedule.
Today he sent his wife 30 mins early, and she to yelled at me”He has a real job at the plant, you should have been more understanding”.
I will never understand why people think their jobs are more important then over with the exception of healthcare, childcare , and food Service those people I understand seeing as I have done all three, they don't get paid near enough. I understand it is hard to get time off but fuck man we are all adults with real job that we have to work around.